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Home Boiler Cover

Boiler and central heating cover plans from just
£10 per month.

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At Blue Emergency Cover, your boiler, heating & hot water is our priority.

We keep your family warm all year round and keep the hot water flowing. We’re specialists in boiler and heating repairs, so if your boiler breaks down, we’ll have you back up and running in no time.
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What included in our plan?

We know how to take care of your boiler heating & hot water. Our range of boiler and central heating cover plans come with everything you need.

Boiler, central heating & hot water repairs

Our trusted engineers will repair your boiler, controls, and central heating system.

Annual boiler service

All our plans include an annual boiler service to make sure everything is running smoothly.

Parts & labour

Your plan includes parts and labour, so there’s no hidden costs.

Unlimited repairs

There’s no limit to the amount of repairs with a Blue Emergency Cover plan or the cost of those repairs, giving you complete peace of mind.

24/7 emergency helpline

We’re here when it matters most. You can report a fault as soon as it happens using your customer portal or by calling our friendly UK based Customer Service team.
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Need a boiler repair?

You can count on us to get you up and running again. Our team of experienced engineers are on hand, ready to help fix and service a range of gas boiler and central heating issues.
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Need to make a claim?

If your problem’s covered by your Blue Emergency Cover policy, you can make a claim online now. It’s easy to do – just tell us what’s wrong and book day to suit you.
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Do you need boiler cover?

With one in five boilers in the UK breaking down each year, it’s likely your boiler will need repairing at some point. Here are some things to consider…

The cost of boiler breakdown

Boiler repairs aren’t cheap – depending on the fault, it can be anything up to £500 or more. Boiler and central heating cover will help ensure you avoid any unexpected repair bills.

Being hassle free

One of the many advantages of Blue Emergency Cover boiler cover is that we take care of everything, saving you time, so you can carry on with day-to-day life. We will send out a trusted Gas Safe registered engineer who’ll get you back up and running in no time.

Your home

If you are a homeowner and have a boiler that runs on natural gas or LPG, then a Blue Emergency Cover boiler cover plan could be for you. If you don’t own your own home, or have a different source of fuel than stated above, then you won’t get the benefit of our boiler cover.

Frequently Asked Questions

When it comes to keeping your home warm and comfortable, a reliable, well maintained boiler and central heating system are essential.

Blue Emergency Cover have put together this FAQ guide, to provide you with the knowledge you need to make informed decisions about your boiler and central heating system.

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What are your opening hours?
Our opening hours are: Customer Service: 8.00 a.m. – 5.00 p.m. Monday to Sunday Parts Department: 8.00 a.m. -5.00 p.m. Monday to Friday Emergency Call Centre (UK Based): 24/7/365 0115 815 7544
If I sign up today, how soon does my plan start?

If you’re switching to Blue Emergency Cover from another insurance provider, and possess a recent service certificate, you will get instant support when you sign up with us.

If you are taking out a service plan for the first time, or you have a gap in service, you will not be able to book repairs for faults that occur within the first 28 days of joining us.

I'm interested in signing up, can I speak to someone over the phone?
Absolutely, our customer service advisors are happy to help and can ensure you’re set up with the right service and support for you. We’re available on 0115 815 7544 between the following hours: Monday to Sunday – 8.00 a.m. – 5.00 p.m.
How long is the agreement for?
Our Agreements are for a minimum of 12 months, meaning you’re only ever committed to us for a year at a time. However, at Blue Emergency Cover we give you the option to fix your monthly price for up to 3 years – giving you peace of mind regardless of how many repairs you book.
My boiler is very old, will you still repair it?
Yes, we will service and repair any age of boiler, providing parts are available, it’s powered by natural gas or LPG and in good working order when you joined us.
Do your plans allow for all makes and models of boilers?

We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Britony, Chaffoteaux, Sime, Servowarm and Elm Le Blanc. We do not service or repair: thermal store boilers, solid fuel boilers, oil boilers, electric boilers, or dual-purpose boilers.

Please note: Although we can’t cover Potterton Powermax boilers we can cover Potterton Promax boilers – they are two different boilers.

Do your plans include back boilers?
Yes, as long as parts are available when taking the boiler on cover.
Do your plans include oil fuelled boilers?

No, we only work on boilers and systems that use natural mains gas & LPG.

Do your plans include LPG (bottled gas) powered boilers?

Yes, we work on boilers and systems powered by both natural mains gas & LPG.

When will you service my boiler?

We carry out all annual boiler services between March and October. This is to ensure a fast emergency response time during busy winter months.

If you use the Blue Emergency Cover 24/7 portal you can book your own annual boiler service via the link provided. If your service is overdue, don’t worry, it won’t affect your support or ability to book a repair via our 24/7 online customer portal.

Is the annual boiler service included and carried out every year?
Yes, it’s included every year, you will be entitled to an annual boiler service within each year of your service agreement.
Would I have to have my boiler serviced before I can join?
No, providing that your boiler and central heating system were in good working condition, with no pre-existing faults, at the time of taking out your plan.
Do you need to service / inspect my boiler first?

No, by signing up to our service agreement you are confirming that your boiler and central heating system are in good working condition, with no pre-existing faults at the time of taking out your plan.

How often should I service my boiler, and what is involved in a service?

To ensure that your boiler is working safely and efficiently, it is recommended that you have it serviced annually by a qualified Gas Safe qualified heating engineer or boiler specialist. Regular boiler servicing can help to identify any potential issues early on, which can prevent costly breakdowns and repairs.

During a boiler service, a Gas Safe heating engineer will typically carry out a number of checks and tests, including:

  • Checking for any water leaks or signs of damage
  • Check all case seals for damage and signs of corrosion
  • Checking for any signs of Leakage of products of combustion
  • Testing the flue and flue integrity
  • Checking the gas settings and adjusting if necessary
  • Cleaning and inspecting the gas burner 
  • Checking the gas rate of the boiler to check it is burning the correct amount of fuel gas
  • Inspecting and testing the safety controls
  • Checking the ignition system
  • Inspecting the heat exchanger, fans and other key components.
  • Checking and setting the correct CO/CO2 settings

After a service or breakdown has been completed, the Blue Emergency Cover engineer will provide you with a report via email detailing any issues that were found and any recommendations for repairs or replacement. They may also provide you with advice on how to maintain your boiler and keep it working efficiently.

Can I pay by monthly direct debit?
Yes, all our plans are paid by monthly direct debit.
Can I change my direct debit?

If you wish to update the bank details for your direct debit, please give us a call on 0115 815 7544

Unfortunately, we are not able to change the payment date.

What are the prices at the time of renewal?
We don’t know what future prices will be as they are determined by external factors. We are, however, one of the only companies in our sector to offer you the option to fix your price for up to three years.
What is the difference between an urgent repair and an emergency?

We will always treat loss of hot water as an urgent repair, and we will treat complete loss of heat as an urgent repair during the winter months (September – February).

We aim to attend all urgent situations by no later than the following working day, when suppliers are open and parts are available.

Under the terms and conditions of your agreement, an emergency situation would be defined as a sudden and unforeseen escape of water or uncontrollable water leak that:

  • Can’t be stopped by turning off the stop tap
  • If left unattended until the following working day would cause further damage to your property
  • Cannot be contained for at least seven hours by putting a container/bucket under the leak.

 

If I book a repair, what are your average response times?
For emergency repairs (uncontrollable water leaks), our average response time is four hours. For urgent repairs (loss of heat or hot water), our average response time is 24 hours. We will try our best to schedule all other general repairs for a day and time slot to suit you.
Are your plans suitable for flats?
Yes, we service all types of permanent domestic properties.
Are your plans suitable for commercial properties?
No, our service plans are only suitable for domestic properties.
Do you offer service plans for mobile homes?
Yes, our service plans are suitable for dwellings that are supplied by natural gas and LPG gasses used for domestic purposes only.
Do your plans include repairing and / or servicing gas fires?
No, our plans don’t include repairs or servicing of gas fires. This work would be at an additional cost.

Don’t leave thinking about your boiler until it’s too late

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