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Boiler and central heating cover plans from £10 per month or contact us below if you’re an existing customer with a question.
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Frequently Asked Questions
When it comes to keeping your home warm and comfortable, a reliable, well maintained boiler and central heating system are essential.
Blue Emergency Cover have put together this FAQ guide, to provide you with the knowledge you need to make informed decisions about your boiler and central heating system.
What are your opening hours?
If I sign up today, how soon does my plan start?
If you’re switching to Blue Emergency Cover from another insurance provider, and possess a recent service certificate, you will get instant support when you sign up with us.
If you are taking out a service plan for the first time, or you have a gap in service, you will not be able to book repairs for faults that occur within the first 28 days of joining us.
I'm interested in signing up, can I speak to someone over the phone?
Absolutely, our customer service advisors are happy to help and can ensure you’re set up with the right service and support for you.
We’re available on 0115 815 7544 between the following hours:
Monday to Sunday – 8.00 a.m. – 5.00 p.m.
How long is the agreement for?
My boiler is very old, will you still repair it?
Do your plans allow for all makes and models of boilers?
We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Britony, Chaffoteaux, Sime, Servowarm and Elm Le Blanc. We do not service or repair: thermal store boilers, solid fuel boilers, oil boilers, electric boilers, or dual-purpose boilers.
Please note: Although we can’t cover Potterton Powermax boilers, we can cover Potterton Promax boilers – they are two different boilers.
Do your plans include back boilers?
Do your plans include oil fuelled boilers?
No, we only work on boilers and systems that use natural mains gas & LPG.
Do your plans include LPG (bottled gas) powered boilers?
Yes, we work on boilers and systems powered by both natural mains gas & LPG.
When will you service my boiler?
We carry out all annual boiler services between March and October. This is to ensure a fast emergency response time during busy winter months.
If you use the Blue Emergency Cover 24/7 portal you can book your own annual boiler service via the link provided. If your service is overdue, don’t worry, it won’t affect your support or ability to book a repair via our 24/7 online customer portal.
Is the annual boiler service included and carried out every year?
Would I have to have my boiler serviced before I can join?
Do you need to service / inspect my boiler first?
How often should I service my boiler, and what is involved in a service?
To ensure that your boiler is working safely and efficiently, it is recommended that you have it serviced annually by a qualified Gas Safe qualified heating engineer or boiler specialist. Regular boiler servicing can help to identify any potential issues early on, which can prevent costly breakdowns and repairs.
During a boiler service, a Gas Safe heating engineer will typically carry out a number of checks and tests, including:
- Checking for any water leaks or signs of damage
- Check all case seals for damage and signs of corrosion
- Checking for any signs of Leakage of products of combustion
- Testing the flue and flue integrity
- Checking the gas settings and adjusting if necessary
- Cleaning and inspecting the gas burner
- Checking the gas rate of the boiler to check it is burning the correct amount of fuel gas
- Inspecting and testing the safety controls
- Checking the ignition system
- Inspecting the heat exchanger, fans and other key components.
- Checking and setting the correct CO/CO2 settings
After a service or breakdown has been completed, the Blue Emergency Cover engineer will provide you with a report via email detailing any issues that were found and any recommendations for repairs or replacement. They may also provide you with advice on how to maintain your boiler and keep it working efficiently.
Can I pay by monthly direct debit?
Can I change my direct debit?
If you wish to update the bank details for your direct debit, please give us a call on 0115 815 7544
Unfortunately, we are not able to change the payment date.
What are the prices at the time of renewal?
What is the difference between an urgent repair and an emergency?
We will always treat loss of hot water as an urgent repair, and we will treat complete loss of heat as an urgent repair during the winter months (September – February).
We aim to attend all urgent situations by no later than the following working day, when suppliers are open and parts are available.
Under the terms and conditions of your agreement, an emergency situation would be defined as a sudden and unforeseen escape of water or uncontrollable water leak that:
- Can’t be stopped by turning off the stop tap
- If left unattended until the following working day would cause further damage to your property
- Cannot be contained for at least seven hours by putting a container/bucket under the leak.